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Official Website of Mobile Phone
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0563-6725566 -
Online consultation
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INTRODUCTION TO SERVICE SYSTEM BREIF INTRODUCTION OF SEVICE SYSTEM
Since its establishment, Anhui Hehe has established a determination to win customer recognition with innovation and service. We have established a complete set of service system to improve customer 's satisfaction, covering all customer-related work which includes pre-sales, in-sales and after-sales.
"Customer-oriented, exceeding customer expectations" is our service's philosophy.
THE REQUIREMENT OF SERVICE
TIMELY SUPPLY
Keep promises and guarantee delivery.
STABLE QUALITY
Ensure customer's satisfaction with products, understand customer quality requirements accurately, and ensure that product's quality can meet customer requirements through reliable quality control and assurance. Quick and effective response: Set up clear response time and specific requirements when customers put forward needs and complaints.
SINCERE COMMUNICATION
The information is truthful and seek truth from facts. Turn every communication with customers into an opportunity to increase trust.
INITIATIVE SERVICE
Provide customers with project progress, order progress, quality status and etc initiatively., return visitation and conduct customer satisfaction surveys regularly , solicit customer opinions, and actively understand customers' difficulties and needs. Establish an active return visitation mechanism for customer complaints and needs.
SERVICE PROCESS
In each customer service process, clear and specific service requirements and standards are established to ensure that the service concept of "customer-oriented, exceeding customer expectations" can
be guaranteed.
